Support

Email support@syfter.app. Tell us your macOS version and what you were doing, and we will get back to you.

Common questions

Where do rejected files go?

To the Rejects folder you chose during setup. Nothing is deleted or put in the Trash. If a file with the same name is already there, the new one gets a number, such as “Song (2).mp3”. You can change the folder in Settings (⌘ ,).

How do I undo a decision?

Press ⌘ Z. The file goes back exactly where it came from, and you can keep pressing it to step back further.

Why does Syfter ask for Apple Music access?

Only if you turn Apple Music on. macOS asks twice: once so Syfter can see your media library, and once so it can control the Music app. Syfter uses this to list the songs downloaded to your Mac and to remove the ones you reject after you approve it. If you said no, you can change it in System Settings › Privacy & Security, under Media & Apple Music and Automation.

Why are my rejected Apple Music songs still in Apple Music?

Syfter waits for your approval. Click the Apple Music icon at the top right of the window to review them, then choose Remove from Apple Music. Their files move to Rejects and their entries leave your library. Streaming-only songs are not included.

Why does a song start partway in?

Songs start 30% in by default, to skip the intro. Change it in Settings. Anything shorter than a minute, such as a sample or loop, always starts at the beginning.

Which files does Syfter play?

MP3, M4A, AAC, WAV, AIF, AIFF and FLAC files stored on your Mac or on a connected drive. Hidden files and aliases are skipped.

Syfter says a folder can’t be found.

The drive may be disconnected, or the folder may have moved. Reconnect the drive and choose Retry, or choose Locate to point Syfter at the folder’s new location. Your progress is kept.

I use Rekordbox or Serato. What happens to my collection?

Syfter never changes your DJ library. Rejected files show up there as missing, so Syfter includes step-by-step instructions for removing those entries: open Settings and choose View cleanup instructions. Check the list before removing anything, because a missing-files view also shows tracks that are missing for other reasons, such as an offline drive. Removing an entry discards its cues, beatgrid and crate membership.

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Is my library sent anywhere?

No. Syfter cannot connect to the internet. See the Privacy Policy.

Terms

Syfter is licensed under Apple’s Standard End User License Agreement. Please back up your music before sorting a large library.